Rubbish Removal Waterloo Privacy Policy

This Privacy Policy explains how Rubbish Removal Waterloo collects, uses, stores and shares personal data about its customers and prospective customers. It applies to all individuals using Rubbish Removal Waterloo services in the Waterloo area, including those who contact us to request quotes, make bookings, or ask for information about our services.

Rubbish Removal Waterloo acts as the data controller in relation to the personal data described in this Privacy Policy. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data in a lawful, fair and transparent manner.

Personal Data We Collect

We only collect personal data that is necessary for us to provide our rubbish removal and related services, manage our business, and comply with our legal obligations. The types of personal data we may collect include:

Identification and contact details such as your name, address at which the service is being provided, billing address, email address and telephone numbers.

Service information such as details of the rubbish removal or clearance requested, property access instructions you choose to provide, photographs you send us relating to the job, preferred service dates and times, and records of any special requirements.

Communication records such as emails, telephone call notes, messages sent through online forms or messaging services, and any feedback or complaints you submit to us.

Billing and payment information such as the amount charged, payment status, invoice records and limited payment method details. If we use third-party payment processors, we do not store full card details ourselves.

Technical and usage data such as your IP address, device type, basic browser information, and how you interact with our website or online forms. This is generally collected through standard server logs and basic cookies.

How We Collect Your Data

We may collect personal data about you in the following ways:

Directly from you when you call us, email us, complete an online form, request a quote, confirm a booking, or communicate with us in any other way.

Automatically when you visit our website or interact with our online services, through basic cookies and server logs that record technical and usage data.

From third parties where lawful and relevant, for example from payment processors, marketing platforms where you have consented to share your details, or from business partners who refer you to us.

Lawful Basis For Processing

We process your personal data only where we have a lawful basis to do so. The main lawful bases we rely on are:

Performance of a contract. We use your personal data to provide our services to you, including arranging and carrying out rubbish removal, managing bookings, issuing invoices, taking payment and resolving any issues related to the service.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, maintaining records, preventing fraud and defending legal claims.

Legal obligation. We may process your data where we must do so to comply with legal or regulatory requirements, such as tax and accounting rules, health and safety obligations, or requests from authorised public authorities.

Consent. In some limited situations, we may rely on your consent, for example to send you certain direct marketing communications by email or text where consent is required. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries, provide quotes and discuss your rubbish removal requirements.

To schedule, manage and deliver rubbish removal and related services at the agreed locations.

To communicate with you about your bookings, changes to service times, access arrangements and follow-up after work has been completed.

To issue invoices, collect payments and manage our accounts and financial records.

To handle complaints, resolve disputes and respond to your feedback.

To manage risk, prevent fraud and maintain the security of our systems and operations.

To comply with legal, regulatory and insurance requirements that apply to our business.

To review, analyse and improve our services, processes and customer experience, including basic analysis of how our website is used.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or as separate controllers, where this is necessary for the purposes described in this Privacy Policy.

Data processors may include:

IT and hosting providers who store and manage our electronic records and website.

Payment processing providers who handle card or electronic payments securely.

Customer relationship and communication service providers that help us manage bookings, emails and messaging.

Professional advisers such as accountants or legal advisers where necessary for our legitimate interests or legal obligations.

These processors are only permitted to process your personal data in accordance with our instructions and are required to keep it secure and confidential under written data processing agreements.

We may also share data with public authorities, regulators, law enforcement agencies or insurers where we are legally required to do so or where it is necessary to protect our rights, property or safety, or that of our customers or others.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.

In general, records relating to services provided, such as booking details, invoices and correspondence, are retained for a period consistent with applicable tax and limitation laws. Communication data and enquiry records may be retained for a shorter period where no ongoing relationship is formed.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be used to identify you.

International Transfers

If any of our service providers process personal data outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your personal data is given adequate protection. This may include using contracts that incorporate approved data protection clauses or relying on equivalent legal transfer mechanisms.

How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, secure storage, staff training and the use of trusted service providers who meet appropriate security standards.

While we work hard to safeguard your data, no system can be completely secure. You also have a role in keeping your information safe, for example by taking care with the information you share with us and the devices and email accounts you use.

Your Data Protection Rights

If you are a customer or prospective customer of Rubbish Removal Waterloo in the Waterloo area, you have a number of rights in relation to your personal data under data protection law. These include:

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you, subject to certain legal exceptions.

The right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose and we are not required to keep it.

The right to restrict processing. You can ask us to limit how we use your data in certain situations, for example while we consider a request to rectify or erase it.

The right to data portability. Where we process your data by automated means on the basis of consent or contract, you may request a copy in a structured, commonly used format so that you can reuse or transfer it to another provider where technically feasible.

The right to object. You can object to processing based on our legitimate interests and to direct marketing at any time. We will stop such processing unless we have compelling legitimate grounds to continue or we are required to do so by law.

Where we rely on your consent for processing, you also have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

Exercising Your Rights And Contacting Us

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact Rubbish Removal Waterloo using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request, and we aim to respond within the timeframes required by law.

You also have the right to raise a concern with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We would encourage you to contact us first so that we can try to resolve any issues with you directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any changes will apply from the date the updated policy is published. We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data.